Carers’ Hub is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.
By using any services we offer, online and offline, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this policy periodically.
Carers’ Hub is a registered charity (number 1182120) and a company limited by guarantee (number 11403363). The registered address is 336 Brixton Road, London, SW9 7AA.
How do we collect information from you?
Information you give to us
This could be when you donate; register with our service, access a service; attend an event; enquire about us or our services, by post, email, telephone, in person, or via our website; volunteer or work for us; work with us as a partner, corporate supporter, referrer or referee, supplier or contractor.
Information we get from your use of the website
When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.
Our online registration form includes questions covering your name, address (including postcode), email address, mobile number, gender, ethnicity, disability and health conditions, the condition of the person you care for, whether you have received a carers assessment, your first language, contact preferences, and which Carers´ Hub support you would like to access. For the online registration form the following questions are mandatory - name and surname, mobile number, preferred method of contact, and your support preferences.
What type of information is collected from you?
The personal information we collect might include:
Name, address (including postcode), email address, telephone number, IP address
Date of birth
Sensitive personal information, known as “special categories” of data, such as ethnicity or religion, which we only collect if absolutely necessary
Information about your caring role
Information about the types of support you would like to receive
How is your information used?
We may use your information to:
Register you with our service
Process a donation that you have made
Contact you to tell you about events or services you might be interested in
Allow us to smoothly and swiftly assess how we can help you as a service user
Ensure we are reaching all parts of the communities we serve, and offer proof that we are doing so
Enable us to deal efficiently with any concern or complaint you might have about us
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service, and with your explicit consent.
Signposting and referrals
In order to offer you the best possible support, we will sometimes make a referral to other services we believe to be a good option for you. To do this we have to send personal information necessary to refer you to the service. We never to do this without your consent and have established referral processes and agreements with all of them.
We are a part of a consortium called Connect Lambeth. We work closely together to provide a range of support services for Lambeth. You can find out more about Connect Lambeth here. We have a special Information Sharing Agreement with those services, but would never share your information without your consent.
The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use: consent, legitimate interest, contractual necessity, legal obligation.
Fundraising and Marketing
We will only fundraise or market to you when you have specifically consented to us doing so, for example by signing up to our mailing list.
You have the right to opt out of receiving communications from us at any time by contacting firstname.lastname@example.org
You can also change the way we contact you at any time by emailing the same address.
In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.
The GDPR provides the following rights for individuals, which our organisation provides to you:
1. The right to be informed
We will tell you when we are collecting your information, and let you know what it is that we are recording. We will also provide you information as to why we need it, and what we will do with it.
2. The right of access
You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact: email@example.com or by post to: Carers’ Hub, Fourth Floor, 336 Brixton Road, SW9 7AA.
3. The right to rectification
If your information is incorrect or out of date, you have the right to ask us to correct or update it. Please contact us in writing via the means above to do so.
4. The right to erasure
You have the right to ask for your information to be deleted. Please contact us in writing via the means above to do so.
5. The right to restrict processing
You have the right to tell us we can store your information but not use it. Please contact us in writing via the means above to do so.
6. The right to data portability
You have the right to ask us to transfer the information we hold on you to another organisation. Please contact us in writing via the means above to do so.
7. The right to object
If our lawful basis for processing your information is legitimate interest, you have the right to object to our doing so. Please contact us in writing via the means above to do so.
Keeping your information safe
When you give us personal information, we take steps to ensure that it’s treated securely. We take all appropriate steps to ensure the security of your information.
Visiting our website
When you visit any of our sites, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.
Use of 'cookies'
Carers’ Hub also uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.
If you are aged under 13‚ please ask your parent / guardian or an adult at your school to register you with our service. Parental permission is required to process your personal information.
Transferring your information outside of Europe
We do not use any third parties that transfer data outside the EEA
Please see details of our complaints process here.
Review of this policy
This policy was last reviewed on 11 September 2023.